TALK TO US
One email.
One phone.
No runaround.
Magnolia handles every order directly.
No support ticket runaround. No layered help desk. The team in Magnolia, Texas picks up — we respond within 24 business hours.
WRITE USREACH US
3 ways to talk.
BUSINESS HOURS
Central time. Magnolia, TX.
Monday – Friday8:00 AM – 5:00 PM
Saturday – SundayClosed
SEND A MESSAGE
Or write us here.
We'll respond within 24 business hours. For urgent order issues, call us direct.
RESPONSE TIMES
We don't keep you guessing.
Every inquiry gets an initial reply within one business day. Full resolution depends on what you need:
24HRS
Initial responseEvery inquiry, every channel
2DAYS
Order questionsTracking, fit, status updates
5DAYS
Warranty & returnsDefects, transit damage, refunds
10DAYS
Full resolutionComplex cases, escalations
WHAT'S YOUR SITUATION?
4 ways we help.
PRE-ORDER
Pre-Order Questions
Truck-fit verification, model compatibility, finish and material questions, pricing.
IN PROGRESS
Order In Progress
Order status, tracking numbers, shipping updates, ETA confirmations.
AFTER DELIVERY
After Delivery
Installation help, fit issues, warranty claims, returns, transit damage.
ON THE ROAD
On The Road
Comeback Program (damage discount), referrals, fleet inquiries, road incidents.
THE FULL PICTURE